Wholesale Policy

WHOLESALE TERMS AND CONDITIONS 

In using The Enchanted Label website, you (the wholesaler) are deemed to have read and agreed to the following terms and conditions. These terms and conditions apply to all wholesale orders.

Payment
Once your order is received, we will send you and invoice for your perusal. We accept payment via direct debit or credit card. Payment of balance is required at time of shipping.
*Please note that credit card payments incur a fee: International 4.5% Domestic 2.5%.

Minimum Order
Unless otherwise agreed, wholesale orders are a minimum of $500AUD.

Refund/Cancellation policy
We do not provide a refund or exchange for change of mind, so please choose carefully.  If you decide to cancel your order you will be charged a 25% restock fee. 


Postage and Handling
We charge a flat rate for domestic wholesale shipping of $25AUD. Express shipping is possible at a flat rate of $40AUD.

Please inquire about international shipping charges.

The shipping cost will be added to your invoice once your order is ready to be shipped.

Domestic orders will be shipped out within 3 days of receiving your payment or notification of payment unless pre-orders are placed.

International Orders

The Enchanted Label invites International retailers to stock our products and welcomes retailers from all over the globe.  All locations outside of Australia are considered ‘international’ by us. The same application process outlined above applies to international wholesale. International retailers (if approved) can order using the order form provided or via our simple email-to-order process. 

Following this, an invoice will be sent and payment in the equivalent of AUD value of your local currency is required before products are posted. You will receive tracking information via email.

Postage rates for International wholesale will vary depending on the total product order weight. We will provide a postage quote with your invoice for your approval.  We will provide a shipping time estimate, customs delays may occur in some instances.

The Enchanted Label will not be responsible for the payment of any customs levies, duties or taxes that may be associated with the delivery of wholesale orders in your local country. Wholesale customers are solely responsible for any such fees. We ask that you please make yourself aware of any possible fees before placing a wholesale order with The Enchanted Label.

For the Enchanted label, the Australian Product Safety Laws apply. It is the wholesale customer's responsibility to understand your local product safety laws and make sure you sell safe, compliant products.

International orders will be shipped out within 5 days of receiving your payment or notification of payment unless advised differently.

 

Cancellation & Refund of W/S Orders

We take a great deal of care when selecting and packaging our items for travel. Because of this, after payment has been made and processing has begun, we do not allow for cancellations of wholesale orders. Any such attempt to cancel an order may result in a forfeiture of all monies paid.

If the goods are damaged, incorrect or not true to design and the issue can not be resolved,  we will replace the goods or issue a credit depending on the circumstance.

We do not offer refunds for change of mind, so please choose carefully when ordering with us. Please be aware that colors might vary slightly depending on your screen settings or photo editing. If in doubt, please order a sample. 


Imagery
The Enchanted Label is happy to provide imagery that we have to promote the label for the use on websites and any social media. Please note that these images are still solely owned by The Enchanted Label and both companies are to agree on usage. We are also in agreement of you using your own creative images.

In the case you wish to share an image not owned by The Enchanted Label, shared through our social media, you need to get express permission from the original owner of the image prior to posting, all credits correctly applied.

We do not approve of using our imagery for the purpose of promoting sale stock or heavily discounting unless we have given written permission.

Fraud
Fraudulent activities are highly monitored on our site and if fraud is detected, The Enchanted Label shall resort to all remedies available to us and you shall be responsible for all costs and legal fees arising from these fraudulent activities.


Law that Applies
Our agreement and these terms and conditions will be construed and governed according to the laws of Queensland, Australia.

 

Wholesale Policy Changes

The Enchanted Label reserves the right to make changes to the Terms and Conditions that govern our wholesale relationships, at any time. 

Furthermore, we reserve the right to make alterations to our wholesale products, prices, shipping methods, returns policies or any other part of our wholesale process.

If you have any questions or concerns about our Wholesale procedures or Terms and Conditions, please contact us at hello@enchantedlabel.com.au  and we will be more than happy to assist you.