Shipping Policy

Shipping Information

Shipping within Australia

*** SHIPPING IS ON US! FREE STANDARD SHIPPING WITHIN AUSTRALIA ON ALL ORDERS UNTIL END OF APRIL***

The Enchanted Label uses the best carriers in the business to make sure your product(s) will get to you save and fast.
All orders ship from Highfields, QLD and are usually dispatched within 48 hours (week days), however during peak times and new releases it can take an extra couple of days. Please let us know if your order is urgent and choose "Express Post".
Once your goods are packed and dispatched from our warehouse you will receive a confirmation email.

Delivery within Australia for orders over A$100 is free for standard shipping (Courier or Auspost), or A$4.90 for Express AusPost.

Delivery within Australia for orders under A$100 is charged at a flat rate of A$7.50 for standard shipping (Courier or AusPost) or A$10.90 for Express AusPost.

To provide a smooth customer experience, depending on your delivery address, we will send your goods with a courier or Australia Post, (couriers may need a receiver to sign for the parcel).

If your shipping address is a PO Box your goods will be delivered via Australia  Post (couriers are not allowed to deliver to PO BOX addresses).

In most cases we send your order as a parcel and you will receive a tracking number. Our couriers will update you about the progress of your delivery.

Parcels sent via Australia Post (for deliveries to PO Boxes or out of courier service zones), you can track your parcel with your provided tracking number, however Aus Post usually does not send updates to you.

To speed your derlivery up, some small single item orders might be sent as a letter. In this case, you might not receive a tracking number.

Should you have any concern please do not hesitate to contact us, simply send an email to hello@koalabubs.com.au - we are here to help!

 

International shipping

International orders are welcome!

Please be advised that the customer is  responsible for all import taxes and duties. 

International shipping cost are as follows:

 

International Shipping 

For world wide shipping outside Australia you will be charged a flat rate of A$25. Please note that the buyer/ recepient has to take care of and pay all custom/ import fees and duties.

Should you have any concern please do not hesitate to contact us so we can discuss and find a solution for your international order! Send an email to rebekka.atz@gmail.com - we are here to help!

 

Environmentally friendly packaging

We pack your goods to prevent damage. We use eco-friendly, recycled and/or recyclable materials whenever possible and avoid unnecessary extra package materials.

We are not responsible for any lost or stolen package.

 

Damage

We double check every product that is leaving our warehouse to make sure you receive only the best quality products from The Enchanted Label. We pack our goods to prevent damage. However should your parcel/ products be damaged during the shipping process, please let us know immediately. It is best to take photos of the damaged parcel and products, and send them to hello@koalabubs.com.au. We will do our best to resolve the problem as quick as possible.

Once dispatched, we are not responsible for any lost or stolen parcels.

Don’t hesitate to contact us should you have any comments or questions about the shipping of your products. Call us on 1300 668962, send us an email or use our contact form. We are here to help!